ScaleUp Membership Club - June 2025
Customer Service: Your Strategic Growth Lever
ScaleUp Club June 2025 Slides
Bonus Materials
The included bonus materials for June include:
1. Recording of the ScaleUp VIP Club presentation and Monthly themed podcast
2. Ebook
3. Slides from the presentation
4. ScaleUp Challenge Report
5. Access to BizSmart ScaleUp VIP Club members-only group on LinkedIn.
This month’s focus was on the People Pillar of our Entrepreneurial ScaleUp System™. It’s one of the Four Pillars of Scaling: Strategy, People, Execution and Cash.
It’s easy to treat customer service as a cost centre. But for scaling businesses, it’s a powerful growth lever and a key differentiator in a crowded market.
We explored how great customer service doesn’t happen by accident. It’s the result of clear systems, empowered teams and a commitment to delivering consistent, memorable experiences.
Here are some of the key takeaways:
✔ What it really means to be “customer centric”
✔ How to equip your team to delight customers, not just serve them
✔ Why NPS, complaints and service feedback are strategic tools, not just metrics
Your service reputation isn’t just a reflection of your people. It’s a mirror of your leadership, culture and priorities.
Take a moment to consider. Is your customer service a barrier or a growth engine?
👤 Guest Speaker: Logan Naidu, Founder & CEO of Kernel Global
Logan shared how his team has built a reputation for outstanding service at scale and challenged us to think differently about what turns customers into fans.
🎧 Listen to Logan’s ScaleUp Radio episode here:
Next ScaleUp Club Event: Tuesday 22nd July 2025 at 12.30pm
Podcast
If you aspire to ScaleUp your business then this is the podcast for you. Listen in as we uncover key lessons and experiences from business owners just like you as they ScaleUp their businesses
Within almost all of those interviews, the question ‘What advice would you give…?’ has come up, so we thought that it would be nice to compile all of those little nuggets of great business advice into one episode.
LinkedIn Group
The exclusive community for BizSmart ScaleUp members. We post regular updates and links on LinkedIn to useful resources and information.
Please do share anything that will help you or others to build scalable businesses.
Perhaps you have a question, an issue you need help on, or perhaps you have an opportunity or information you would like to share with the group.